2019 Consumer Protection Conference

Thank you for attending our 2019 Consumer Protection Conference on 11 June. We hope you found the day helpful and informative, and took away some ideas for setting high standards for consumer and investor protection. Please find a link to a quick survey about the overall conference – we value your feedback.


Many of the presentations from the conference are now available on this page.


Please note that the presentations from outside speakers are only available in English. 


Please explore our website for more resources, and email us if you have any questions.




2019 Consumer Protection Conference - Event guide



PowerPoint Presentations

Rick Hancox - Welcome
Norman Bossé - Seniors Financial Exploitation
A Look at Enforcement
Panel Discussion - Fair Treatment of Customers Guidance
Compliance in Consumer Affairs
FCNB - More than Just a Regulator
Peter Moorhouse - Building a Better Business
Keynote - Kelley Keehn - Creating a S.A.F.E. Financial Life
Compliance in Insurance
Panel Discussion - Fintech and Cybersecurity




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