2019 Consumer Protection Conference


2019 Consumer Protection Conference
Setting High Standards for Consumer and Investor Protection 

Date: Tuesday, 11 June 2019, 7:30 a.m. to 4:30 p.m.

Venue: Wu Conference Centre, 6 Duffie Drive, Fredericton, NB

Cost: FREE (breakfast and lunch provided)

New! Read about some of our speakers.

Who should attend? Those working or providing professional services to those working in the following industries: Real estate, Mortgage brokers, Securities, Credit unions, Pensions, Insurance, Pre-arranged funeral services.

Register now!

Seating is limited, so please ensure that each person attending registers. Please read the sessions descriptions below, complete the form on the right to register yourself and click submit. For questions about this form, please email FCNB@FCNB.ca. Deadline to register is Wednesday, June 5.


Time Session
7:30-8:30 a.m.Breakfast and registration
8:30-8:45 a.m.Opening Remarks by Rick Hancox
8:45-10 a.m.Panel Discussion on Senior Financial Abuse
10-10:15 a.m.Morning Break – Spend Smart Café
10:15-11:15 a.m.Morning Break-out Sessions
11:20 a.m.-12:05 p.m.Plenary Session on Creating Customer Trust
12:05-12:35 p.m.Lunch
12:35-1:35 p.m.Keynote Address by Kelley Keehn
1:45-2:45 p.m.Afternoon Break-out Sessions
2:45-3 p.m.Break (Visit FCNB booths)
3-4:15 p.m.Panel Discussion on Fintech and Cybersecurity
4:15-4:30 p.m.Closing Remarks by Rick Hancox

All sessions are in English, unless otherwise noted as French or Simultaneous Interpretation (S.I.). Some sessions will be conducted in English with French speaking staff available.

Morning break-out sessions

Afternoon break-out sessions


Peter Moorhouse is president and CEO for Atlantic Canada’s Better Business Bureau. His career has encompassed recruitment, employee engagement and corporate culture development, and economic and workforce development at the local and regional level. He has served on numerous volunteer boards across the region, including Easter Seals, Junior Achievement, and the Atlantic Chamber of Commerce. He is passionate about ethics in business, for ‘doing the right thing’, and helping good companies grow and prosper.

Kelley Keehn is a personal finance educator, media personality, speaker and best-selling, award-winning author of 9 books.  She’s on a mission to “Make Canadians Feel Good About Money”. Her last two books, Protecting You and Your Money; A Guide to Avoiding Identity Theft and Fraud and A Canadians Guide to Money-Smart Living were published by the Chartered Professional Accountants of Canada.  She served on the National Steering Committee on Financial Literacy, serves on the board of Money Mentors, has been appointed to the Financial Consumer Agency of Canada’s Consumer Protection Advisory Committee and, is the Consumer Advocate for the Financial Planning Standards Council.  You can learn more about her at her website: KelleyKeehn.com.

Judith Shaw serves as the Securities Administrator for the State of Maine Office of Securities having been appointed in 2008. She is the co-chair of the Maine Council for Elder Abuse Prevention, a coalition of public and private partners dedicated to reducing elder abuse and financial exploitation. A Past President of the North American Securities Administrators Association (NASAA), Judith currently serves as Chair of the Senior Issues and Diminished Capacity Committee.

Brett Konyu has been with the Mutual Fund Dealers Association (MFDA) since April 2001. As part of the MFDA's Member Education initiative, Mr. Konyu is involved in providing Members with educational material on current industry issues and best practices guides for complying with regulatory requirements.  Previously, he was a Manager in the Sales Compliance Department monitoring the conduct of Members and Approved Persons. Prior to joining the MFDA, he various positions with mutual fund and securities dealers.

Chantal Landry is the Public Trustee for the Province of New Brunswick since December 2011.  She is also the Director of Family Law Services under the New Brunswick Legal Aid Services Commission. She obtained a Bachelor of Arts degree with a major in Psychology from UNB in 1988 and a Law Degree from the Université de Moncton in 1992. She practiced primarily family law until her appointment as Public Trustee and Director for Legal Aid. She lives in Fredericton.


All attendees are responsible for booking their own accommodations.

Register Now!

Employer's address:

Please advise us of any food restrictions or accessibility requirements:

Please indicate your sector:
 Collection Agency
 Credit Union
 Funeral Industry
 Mortgage Broker

 Payday Lender
 Real Estate

Are you attending as:

Please indicate if you plan to attend:
 Opening Remarks and Panel Discussion on Senior Financial Abuse (S.I.)
 Plenary Session with Peter Moorhouse of BBB (S.I.)
 Lunch and Keynote Address by Kelley Keehn (S.I.)
 Closing Panel Discussion on Emerging Issues in Fintech and Cybersecurity (S.I.)

All sessions are in English, unless otherwise noted as French or Simultaneous Interpretation (S.I.). Some sessions will be conducted in English with French speaking staff available.

Choose a morning session (10:15-11:15 a.m.)
 A Look at Enforcement (English)
 Panel Discussion: Introducing New Brunswick’s Regulated Financial Industries to the Fair Treatment of Customer Guidance (S.I.)
 The Who, What, When, Where, How and Why of Powers of Attorney in New Brunswick (English)
 Compliance in Consumer Affairs (English)
 FCNB: More Than Just a Regulator (French)

Indicate an alternative session:

Choose an afternoon session (1:45-2:45 p.m.)
 Compliance in Securities (S.I.)
 Compliance in Insurance (French)
 Compliance in Insurance (English
 Compliance in Consumer Affairs (French)
 FCNB: More Than Just a Regulator (English)

Indicate an alternative session:

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