The Collection Agencies Act regulates the collection practices of collection agencies and its collectors. This Act requires both agencies and collectors to be licensed and requires agencies to submit a bond of surety in the amount of $10,000.

Collection agencies and collectors are subject to a number of rules when collecting debts from New Brunswick debtors. Section 14 of Regulation 84-256 under the Collection Agencies Act provides guidelines for permissible collection practices and prohibits a number of abusive collection practices. The Act also prohibits collection agencies from contacting debtors on a holiday. Please consult our list of New Brunswick holidays.

Failure to comply with the regulations constitutes an offence punishable under the Act and may result in the suspension or cancellation of a licence, the forfeiture of a bond and in fines and administrative penalties.

Many lenders/creditors hire collection agencies to collect past-due debts on their behalf. Any company or individual that carries on the business of collecting third-party debt is required to have a licence under this legislation.


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