If you forget your user name, please contact FCNB staff at support@fcnb.ca. If you forget your password, please follow the link to reset your password on the login page.

Your password must be at least 12 characters long and must contain at least one non-alphanumeric character (for example: $ @ # % &).

 Yes. You cannot submit an application until you have answered all the questions.

Please contact FCNB Staff at 1-866-933-2222 and we will assist you.

Many of the larger office supply businesses provide scanning services. Your local library may also provide this service.

A computer terminal with a scanner is also available in our Saint John and Fredericton offices.

You may also be able to take a picture of the documents with your mobile device and transfer these images to your computer so you can upload them.

You can login to the system to determine the status of your application. It will indicate whether the application is in draft, submitted, requires more information, approved, or rejected.

This likely indicates that your browser is not compatible with our portal.  Please ensure you are using an up to date version of Microsoft Explorer, Google Chrome, Firefox, or Safari.

You may update your address and contact information in your profile at any time. If you have changed your name, we ask that you send us an email with the particulars of the name change, and we will update that information in our system for you.

 Yes.  Please contact us at support@fcnb.ca and FCNB staff will make this change for you.

No.  Any reply to system generated email messages will not be read and is discarded.

If you do have general questions or concerns regarding the portal, please contact us directly at support@fcnb.ca or by calling (866) 933-2222.

For other enquiries please contact FCNB staff using the appropriate email address for the regulatory area in question:  http://fcnb.ca/portal-regulatory-enquiries.html

Please email us and provide the transaction ID as well as the amount paid and when you paid it. We will review our records as well as those of our payment provider and make any required corrections. Please allow a few days for us to get back to you.