Submit a Complaint

Provide as much detail as possible to help us determine who has the authority to deal with your complaint and how we can help you.

Please provide the names and addresses of the individuals and/or companies involved and your relationship to them. Tell us about the company and/or individual(s) involved: 

Tell us about the investment product or consumer goods or services, if applicable.Provide the name of the goods, services or investment product. Depending on the nature of the complaint, we may require additional information such as file or reference numbers, account details, amount of goods purchased and date of the contract. The more information you can provide now, the faster we will be able to assist you. If your complaint is related to  an investment, tell us how much you invested and when.

Please provide a detailed description of your complaint, including key dates.

Who have you contacted about this matter? Check all that apply.  The company or firm The individual(s) who sold the product Other provincial or territory regulators Ombudsman for Banking Services and Investments (OBSI) Better Business Bureau Local PoliceOther:

Tell us what steps you’ve taken: What steps have you taken to try to resolve your complaint so far?  Include whether or not you have started legal action, or details of any contact you’ve had with other organizations.

Do you have any additional comments?

Your Contact Information

Tell us about yourself (provide as much information as possible)

First Name:
Last Name:
Postal Code:
Alternate Phone:

If you would like a response to your inquiry you must provide your contact information. Inquiries submitted anonymously will not receive a reply.



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