Submit a Complaint

Whether you are buying an appliance, making an investment, taking out a mortgage on a home or purchasing a product from a door-to-door seller, you are likely covered by one of New Brunswick’s financial and consumer protection laws.


If your complaint isn’t covered by the financial and consumer laws that FCNB administers, you may want to report it to another organization or government department. If your complaint is about:


An unexpected call or message about a tax refund, prize, inheritance, job offer, virus on your computer, problem with your bank (or other) accounts or a bill for something you didn’t purchase; or if you are worried about identity theft, contact the Canadian Anti-Fraud Centre and your local police agency. Visit our Frauds and Scams page to learn more on How to Report Fraud and Where to Report It.


An email or text about the same topics above, report it to the Spam Reporting Centre.


A fraudulent online transaction through FaceBook, eBay, Kijiji or a dating website, report it directly to the website. Look for “Report Abuse” or “Report an Ad” on the website.


An unresolved dispute with your telecom provider, contact the Commission for Complaints for Telecom-television Services (CCTS).  CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about phone, wireless, internet and TV services, fairly and free of charge. This can include billing errors, contract disputes, poor service quality and credit reporting activities. To file a complaint online, visit ccts-cprst.ca






File a complaint under New Brunswick’s financial and consumer protection laws


Fill out the form below, call us 1 866 933-2222) or email us if you have concerns or complaints covered by the financial and consumer laws we administer.



Provide as much detail as possible to help us determine who has the authority to deal with your complaint and how we can help you.


Please provide the names and addresses of the individuals and/or companies involved and your relationship to them. Tell us about the company and/or individual(s) involved: 


Tell us about the investment product or consumer goods or services, if applicable. Provide the name of the goods, services or investment product. Depending on the nature of the complaint, we may require additional information such as file or reference numbers, account details, amount of goods purchased and date of the contract. The more information you can provide now, the faster we will be able to assist you. If your complaint is related to  an investment, tell us how much you invested and when.



Please provide a detailed description of your complaint, including key dates.



Who have you contacted about this matter? Check all that apply.
 The company or firm
 The individual(s) who sold the product
 Other provincial or territory regulators
 Ombudsman for Banking Services and Investments (OBSI)
 Better Business Bureau
 Local Police
Other:

Tell us what steps you’ve taken: What steps have you taken to try to resolve your complaint so far?  Include whether or not you have started legal action, or details of any contact you’ve had with other organizations.


Do you have any additional comments?



Your Contact Information

Tell us about yourself (provide as much information as possible)


First Name:
Last Name:
Address:
City:
Province:
Postal Code:
Phone:
Alternate Phone:
  
Email:

If you would like a response to your inquiry you must provide your contact information. Inquiries submitted anonymously will not receive a reply.

     


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