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Fraud Alert – Shipment Delivery Notification


New Brunswickers are receiving emails from scam artists posing as couriers (such as UPS) or Canada Post.  

These fake automated messages tell the recipient that a package was unable to be delivered, and instructs them to go to the nearest post office or courier pick-up location to get their parcel.  The message contains a link to view a shipping invoice.  These links may contain malicious software that could harm your computer or mobile device.

Remember, Canada Post does not contact you by email unless you request it.  If its carriers are unable to deliver your package, they will leave a delivery notice card at your door or in your mailbox.

How to recognize a Shipment Delivery Notification scam

  1. The message has grammar and spelling errors.
  2. The sender’s email address does not match the name of the courier or shipping company they claim to represent.
  3. It contains a link to view a shipping invoice or a request for personal information, such as a credit card number, address, account passwords, etc.  Canada Post and other couriers will not ask for personal information in an email

Here is an example of a fraudulent message:

Canada post email scam
What to do if you receive this email

  • Do NOT click on any links.  These links may contain malicious software that could harm your computer or mobile device
  • If you’re not expecting a package, this is a scam. Report the scam to the Canadian Anti-Fraud Centre  and delete the email.
  • If you are legitimately waiting on a parcel and you are concerned about its status, contact the shipping company directly or check your shipment’s status using the company’s online tracking tool.
  • Do not reply to the email or use contact information in the email.  Search out legitimate contact information on the courier or shipping company’s website if you need to contact the company.

Where to report fraudulent Shipment Delivery Notification emails:

Report these emails to the Canadian Anti-Fraud Centre by calling 1-888-495-8501

Learn more about how to report fraud  and where  to report fraud.

More information from Canada Post about fraudulent email messages.

More information from UPS about fraudulent email messages